Return and Refund Policy
Return and Refund Policy
Effective Date: October 5, 2026
Thank you for shopping at Liquor Empire. Please review our policies regarding purchases, order cancellations, and refunds below.
No Returns Allowed by State Law
In strict accordance with the regulations set by the Kansas Department of Revenue Division of Alcoholic Beverage Control (ABC), returns of alcoholic beverages are strictly prohibited once the product has been purchased and leaves the licensed premises. All sales are final.
Order Cancellations & Payment Processing Fees
If you place an online order for pickup or delivery and request a cancellation before the product is fulfilled or picked up, a refund may be authorized. However, please note that payment processing fees may be charged or deducted from your total refund amount to cover non-refundable merchant fees incurred during the transaction.
Damaged or Defective Items
If an item is found to be defective (e.g., a spoiled bottle or broken seal upon handover), please notify our staff immediately at the time of pickup or delivery. Such issues must be resolved before finalizing possession, subject to inspection and approval in compliance with ABC guidelines.
Contact Us
If you have any questions or concerns regarding an open order or a cancellation request, please contact our store directly before your scheduled pickup window.